Shipping policy

Shipping area

We ship to the following countries and regions:
Germany
all EU member states
Switzerland
Norway
 Iceland
Liechtenstein
Deliveries to other countries may be possible on request. Please contact us for an individual offer.

Shipping provider

For standard parcels: DHL Paket

Processing time

Orders received on working days before 16:00 are usually dispatched on the same day.
Orders received after 16:00 are dispatched on the next working day.
No processing or shipping takes place on weekends or German public holidays.
During promotional periods, large orders or supplier delays, processing time may be extended.

Estimated delivery times

Germany: approx. 1-3 working days
EU member states: approx. 3-12 working days
Outside the EU: delivery times on request
These estimates are approximate carrier guidelines and are not guaranteed delivery deadlines.
Delays caused by customs, weather conditions or local delivery services are possible and are outside our control.

Shipping costs

Germany: free shipping
Other countries: shipping costs (including statutory VAT) are calculated and displayed automatically at checkout.

Customs & import duties

For deliveries to non-EU countries, additional import duties, customs duties or customs clearance fees may apply.
These costs are borne by the recipient and depend on the applicable legal provisions of the destination country.
These costs are not included in the purchase price or shipping costs.
Please check with your country's customs authorities for the applicable rules.

Undeliverable shipments & reshipping

If a shipment is returned to us due to an incorrect address or failure to accept delivery, reshipping may be arranged.
The customer bears the additional shipping costs.

Address changes

Address changes after completing the order are possible only if the order has not yet been dispatched.
Please contact us as soon as possible. Orders that have already been shipped can no longer be changed or redirected.

Shipment tracking

After dispatch, you will receive a shipping confirmation by email with a tracking link.
This allows you to check the shipment status at any time.

Multi-parcel shipments

Depending on the items and warehouse availability, an order may be shipped in several parcels.
The parcels may be delivered at different times.

Delivery & confirmation of receipt

For certain shipments, personal handover against signature may be required.

Transport damage & complaints

Please inspect the goods upon receipt.
Visible transport damage must be reported to the shipping provider and to us within 24 hours and documented.

Non-delivered  area

Certain remote areas, islands or military addresses may be excluded or may incur additional fees.
Please contact us in advance if needed.

Payment methods

The following payment methods are available:
· Credit card
· Instant bank transfer (SOFORT)
· Giropay
· Apple Pay / Google Pay
· PayPal
· Klarna (invoice, instant payment, instalment purchase if applicable)*
(*) If activated.
When paying by invoice, the invoice amount is due within 14 days after receipt of the goods.
All prices include statutory VAT where applicable, plus shipping costs.
Refunds are always made using the same payment method that the consumer used for the original transaction.